Shipping & Returns

Shipping

We ship most items First Class mail at the USPS in a polymailer. With this said, most items should arrive within 3-5 business days from the day we ship it out. Most of our orders will ship out within 5 business days, if there will be a delay we will be sure to notify you. If you would like a faster shipping method, use the USPS Priority option at checkout.

If the shipping address you input is different from your confirmed PayPal mailing address, make sure to email us at info@zellya.com to let us know that we ship to your confirmed PayPal address. If you don't want your purchase shipped to your confirmed PayPal, we have to have an email telling us the correct shipping address.

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Returns/Exchanges

If your product has been personalized with a name or phrase, it is not returnable or refundable. Underwear,bras and swimwear are also non-returnable due to hygienic purpose. However, (excluding personalized items) if you are not satisfied with your purchase due to the nature of the product being made to order, we only allow an exchange within two weeks of receiving. The items have to be in the same condition that they were sent to you in and all shipping costs are on the buyer.

If you are ever dissatisfied with a product, please reach out to us info@zellya.com. Our goal is to keep our customers happy so please contact us with any concerns.